Terms & Conditions

TRAVEL DOCUMENTATION & VISA REQUIREMENTS

(Travel & Stay)

Place: Kolkata, West Bengal, India
Last Updated: Saturday, 20 December 2025

Legal Nature and Electronic Execution

This Travel Documentation & Visa Requirements Policy (“Policy”) shall apply to any user, guest, occupant, licensee, customer, traveler, digital nomad, student, working professional, or third party (“User”) who books, intends to book, or stays at any accommodation listed, managed, aggregated, or facilitated by Ivy Nest Apartments (“Platform”).

This Policy forms an integral part of the Platform’s Terms of Use, User Agreement, Booking Policy, Privacy Policy, Refund & Cancellation Policy, applicable Security Deposit Policy, and applicable Leave and License Agreement.

By confirming a booking, inquiry, subscription, or occupancy, the User expressly agrees to comply with this Policy.

By clicking on the “I ACCEPT” or “ACCEPT & CONTINUE” button on the electronic interface of the Platform, the User expressly consents to, acknowledges, and agrees to be legally bound by the terms of this Policy.

By accessing, browsing, registering on, booking through, or otherwise using the IVY NEST platform, website, mobile application, or services, and by clicking the “I ACCEPT” / “ACCEPT & CONTINUE” button, the user expressly consents to be bound by this Policy, along with all other applicable platform policies.

If this Policy is not in a language that the user understands, the user is required to contact IVY NEST at grievance@ivynestapartments.com within 24 (Twenty-Four) hours of receipt. Failure to do so, coupled with acceptance of this Policy, shall be deemed to constitute full understanding and informed consent.

If the User does not agree to any provision contained herein, the User must immediately discontinue access to and use of the Platform and refrain from availing any services offered thereunder.

The digital platform is owned by Ivy Nest Apartments, operating under the brand name “IVY NEST” (“Company”, “IVY NEST”, “Platform”, “we”, “us”, or “our”).
IVY NEST Apartments operates, controls, and manages the Platform and the services offered thereon, as defined under applicable policies, terms, and agreements.

IVY Nest Apartments is engaged in the business of providing residential accommodation and rental solutions through a technology-enabled digital platform / online portal to intending occupiers and/or licensees.

The services offered through the Platform cater to a diverse range of users, including but not limited to:

• Digital nomads
• Remote workers
• Students
• Working professionals
• Community-oriented residents
• Short-term and long-term occupiers

The Platform facilitates access to multiple categories of living and working spaces, including:

• Paying Guest (PG) accommodations
• Rental flats and apartments
• Room-sharing residences
• Hostels
• Co-living spaces
• Co-working spaces
• Workation stays
• Vacation homes and short-term stays

In addition to accommodation services, the Platform functions as an Online Travel Agency (OTA) by:

• Aggregating verified accommodation and rental listings
• Displaying property details, pricing, availability, and amenities
• Facilitating digital discovery, comparison, booking, and rental transactions
• Enabling seamless online booking experiences for short-term and long-term stays

The Platform acts strictly as a technology intermediary and facilitator, and does not act as a landlord, property owner, broker, or agent, unless expressly stated otherwise.

The business operates entirely through electronic and digital means, ensuring convenience, transparency, and scalability for both short-term and long-term stays.

For the purposes of this Policy, unless the context otherwise requires:

“Platform” means the IVY Nest Apartments website, mobile applications, and all related digital interfaces, collectively.

“User” means any individual, firm, entity, occupier, guest, licensee, or customer registered as an end user/client on the IVY Nest platform.

“Password” means any secret word, phrase, code, passphrase, encryption or decryption key, socket, or authentication credential used to access the Platform or its services.

“Affiliate(s)” means any person, company, corporation, association, or entity that directly or indirectly controls, is controlled by, or is under common control with a Party.

“Control” includes the power to direct management or policies, whether through ownership, contract, or otherwise.

“Applicable Laws” or “Laws” include all statutes, enactments, rules, regulations, notifications, guidelines, policies, directions, and orders issued by any competent governmental, statutory, judicial, or regulatory authority, including municipal and local authorities.

“Authorized User” means employees, agents, or permitted individuals of a Customer or Affiliate expressly authorized to access and use the Platform.

“Confidential Information” means all non-public, proprietary, or sensitive information of the Company or its users, including business plans, financial data, software, trade secrets, customer data, marketing strategies, and technical information disclosed in any form.

“Data” includes Personal Data, usage data, images, records, IP addresses, transaction details, user information, supplier information, and all data generated through the execution of this Policy or use of the Platform.

“Effective Date” means the date on which the User accepts this Policy electronically.

“Force Majeure” means any event beyond reasonable control, including acts of God, natural disasters, epidemics, governmental actions, riots, wars, strikes, regulatory changes, or any circumstance rendering performance impracticable.

“Intellectual Property” includes all copyrights, patents, trade secrets, software, designs, business formats, and other proprietary rights developed, used, or licensed in connection with the Platform or services.

“Term” means the duration for which this Policy remains applicable, as defined under the relevant clauses.

“Independent Property” means a self-contained residential unit occupied exclusively by one Licensee or household.

“Visitor” means any person entering the premises upon invitation, permission, or accompaniment of a Resident, including social guests, relatives, friends, or professional visitors.

“Shared Accommodation” means premises where multiple unrelated occupants share common facilities, including hostels, PGs, and co-living spaces.

“Authorized Personnel” means employees, representatives, security staff, or agents appointed by the Licensor or property owner.

The purpose of this Policy is to ensure a lawful, transparent, fair, and secure tenant induction process that protects:

• Property owners and licensors
• Existing occupants and community safety
• Platform integrity and compliance obligations
• Public order, safety, and statutory requirements

This Policy aims to balance risk mitigation, legal compliance, and non-discriminatory access while preserving the Platform’s right to accept, conditionally accept, or reject any Applicant.

This Policy is drafted and implemented in compliance with:

• Information Technology Act, 2000 – electronic contracts, records, and intermediary protection
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Digital Personal Data Protection Act, 2025
  • Lawful purpose and consent
  • Data minimization and security safeguards
  • User rights and grievance redressal
• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020 (as amended)
  • Transparency and disclosure obligations
  • Refunds, cancellations, and grievance handling
• Indian Contract Act, 1872 – enforceability of electronic agreements
• Applicable State Rent Control Laws / Model Tenancy Act / New Rent Rules, 2025
• Local municipal and real estate regulations, where applicable

This Policy forms a legally binding and enforceable contract between Ivy Nest Apartments and the User upon electronic acceptance. The terms herein shall be read harmoniously with the Platform’s:

• Terms of Use
• Privacy Policy
• Booking, Cancellation & Refund Policy
• Lease / License Agreements
• Any additional policies published on the Platform

In the event of any conflict, the more specific policy shall prevail, subject to Applicable Law.

1. Platform Role and Intermediary Status

1.1 Intermediary Nature of the Platform

Ivy Nest Apartments operates solely as a technology-enabled digital intermediary platform, providing an online infrastructure that facilitates:

• Discovery, listing, and display of residential accommodation options;
• Collection and transmission of information submitted by users, licensors, and applicants;
• Lawful tenant screening, verification facilitation, and onboarding processes; and
• Digital enablement of bookings, payments, documentation, and communication between relevant parties.

The Platform operates solely as a technology-enabled intermediary facilitating discovery, booking, and management of accommodation.

he Platform does not act as a landlord, real estate broker, agent, statutory authority, or adjudicatory body unless expressly stated.

All occupancy is governed under a Leave and License framework and does not create tenancy rights.

1.2 Express Disclaimer of Agency, Ownership, and Authority

For the avoidance of doubt, Ivy Nest Apartments does not, by virtue of operating the Platform or providing any associated services, act as or assume the role of:

• A landlord, lessor, licensor, or property owner, except where expressly disclosed in writing for a specific property or transaction;
• A real estate broker, dealer, agent, or intermediary within the meaning of applicable real estate or brokerage laws;
• A partner, joint venture, fiduciary, or representative of any property owner, society, or user;
• A government authority, statutory body, municipal authority, or regulatory agency; or
• A law-enforcement, investigative, adjudicatory, or judicial authority.

Nothing contained on the Platform shall be deemed to create any agency, partnership, employment, fiduciary, or joint-venture relationship between the Platform and any user, licensor, licensee, or third party.

1.3 Independence of Occupancy and Tenancy Decisions

All decisions relating to occupancy, tenancy, licensing, allotment, continuation, renewal, or termination of stay are subject to independent considerations and approvals, including but not limited to:

• The consent, discretion, and conditions imposed by the property owner or licensor;
• Compliance with housing society, association, estate, or building management rules and by-laws;
• Fulfilment of local municipal, police, and statutory verification requirements, including mandatory tenant or occupant verification; and
• Adherence to applicable central, state, and local laws, including rent control laws, tenancy regulations, and public order requirements.

The Platform does not guarantee, warrant, or represent that any Applicant shall be accepted, permitted to occupy, or allowed to continue in any premises listed or facilitated through the Platform.

1.4 No Assumption of Legal Responsibility for Third-Party Decisions

Any acceptance, rejection, conditional approval, eviction, or termination decision taken by a property owner, licensor, housing society, or competent authority shall be deemed to be an independent third-party decision, for which Ivy Nest Apartments shall not be responsible or liable, except to the extent expressly mandated by applicable law.

1.5 Regulatory Alignment and Safe-Harbour Protection

This Platform Role and Legal Position clause is intended to ensure compliance with and availment of:

• Intermediary liability protection under the Information Technology Act, 2000;
• Transparency and disclosure obligations under the Consumer Protection (E-Commerce) Rules, 2020;
• Contractual enforceability under the Indian Contract Act, 1872; and
• Applicable tenancy, housing, and municipal regulations in force in India as of 2025.

2. USER RESPONSIBILITY FOR TRAVEL DOCUMENTS

2.1 The User is solely responsible for obtaining and carrying all valid and required travel documentation, including but not limited to:

• Passport (with sufficient validity and blank pages as required)
• Valid Visa for the destination country
• Transit Visa (if applicable)
• Residence Permit (if applicable)
• Work Permit (if applicable)
• Student Permit (if applicable)
• Entry Clearance / Immigration Authorization
• Return / onward travel documentation

2.2 Users must independently verify documentation requirements with:

• The concerned Embassy / High Commission / Consulate
• The relevant Immigration Authority
• The concerned Airline
• The Ministry of External Affairs or equivalent authority
• Official Government portals

2.3 Requirements may vary depending on nationality, residence status, profession, prior travel history, religion, gender, age, passport validity, or immigration category.

2.4 Immigration rules are established by sovereign nations and are subject to change without prior notice.

3. NO VISA ADVISORY OR IMMIGRATION SERVICES

Ivy Nest Apartments does not provide visa advisory services, immigration consultancy, passport services, or legal immigration representation.

3.1 The Platform does not:

• Assess visa eligibility
• Review immigration documentation for merit
• Guarantee visa approval
• Influence embassy decisions
• Provide legal opinion regarding immigration status
• Intervene in visa rejections or delays

3.2 Any general information shared by the Platform regarding visa or travel documentation shall be:

• Provided on a best-effort basis
• Informational only
• Non-binding
• Subject to change

3.3 Such information must not be construed as immigration advice, legal advice, or guarantee of compliance.

4. VISA APPROVAL & ENTRY DECISIONS

Visa approval or rejection is at the sole and absolute discretion of the concerned Embassy / High Commission / Consulate.

Even where a visa is issued, entry into a country is subject to the final discretion of immigration authorities at the port of entry.

Ivy Nest Apartments shall not be liable for:

• Visa rejection
• Visa delay
• Visa cancellation
• Refusal of entry
• Deportation
• Immigration questioning
• Detention by authorities
• Transit denial

5. PASSPORT & VALIDITY REQUIREMENTS

Many countries require:

• Minimum passport validity (e.g., 6 months from travel date)
• Minimum number of blank pages
• Biometric passport compliance
• Machine-readable passport standards

The User must ensure passport compliance prior to travel.

The Platform bears no responsibility for denied boarding due to insufficient passport validity or documentation deficiencies.

6. TRANSIT & MULTI-COUNTRY TRAVEL

For connecting flights or multi-country travel, Users must verify:

• Transit visa requirements
• Airport transit rules
• Layover duration compliance
• Re-entry visa conditions

Airlines may deny boarding if transit documentation is incomplete.

Ivy Nest Apartments shall not be liable for missed bookings due to transit-related visa issues.

7. SPECIAL TRAVEL CATEGORIES

Certain destinations may require additional documentation such as:

• Police clearance certificates
• Medical certificates
• Travel insurance
• COVID or health declarations (where applicable)
• Biometric submission
• Interview appearance

The User must comply with all such requirements directly with the concerned authorities.

8. LONG-TERM STAY & RESIDENTIAL COMPLIANCE

For long-term stays in India, foreign nationals must comply with:

• FRRO/FRO registration requirements
• Visa category compliance (Tourist / Business / Student / Employment etc.)
• Residential reporting obligations

The User warrants that their visa category legally permits their intended duration and purpose of stay.

Ivy Nest Apartments may require valid visa and passport details for:

• Police verification
• Statutory compliance
• Tenant verification procedures
• Regulatory filings

Failure to provide lawful documentation may result in denial or termination of stay.

9. BOOKING IMPACT DUE TO VISA ISSUES

Visa rejection, delay, or immigration issues shall not automatically entitle the User to a refund unless explicitly permitted under the applicable Refund & Cancellation Policy.

Service charges, processing fees, platform fees, and administrative charges may remain non-refundable.

Users are strongly advised to obtain visa approval prior to confirming non-refundable bookings.

10. FORCE MAJEURE & GOVERNMENT ACTION

10.1 Statutory Compliance Framework

The Platform shall not be liable for travel disruption arising from:

• Government restrictions
• Immigration bans
• Embassy closures
• Acts of God
• War
• Civil unrest
• Airline suspension
• Border closures
• Pandemic-related restrictions
• Regulatory changes

11. LIMITATION OF LIABILITY

Ivy Nest Apartments acts solely as:

• An accommodation facilitator
• A digital booking platform
• A long-term rental and OTA aggregator

The Platform shall not be liable for:

• Immigration non-compliance
• Visa documentation errors
• Airline boarding denial
• Financial loss due to visa rejection
• Travel rescheduling costs
• Missed flights
• Travel insurance disputes

The maximum liability of the Platform, if any, shall be limited strictly to the service fee paid directly to the Platform, excluding government fees and third-party charges.

12. USER WARRANTIES

The User hereby represents and warrants that:

• All submitted documents are genuine
• All declarations are true and accurate
• No fraudulent or misleading documentation is provided
• The purpose of travel complies with visa category
• Immigration laws will be strictly adhered to

The Platform reserves the right to cancel bookings if documentation is found to be fraudulent or unlawful .

13. DATA & DOCUMENT HANDLING

Any passport, visa, or identification documents shared with the Platform shall be processed in accordance with:

• Applicable Data Protection Laws
• The Platform’s Privacy Policy
• Statutory compliance obligations

Submission of documents does not create confidentiality beyond what is required under law and the Privacy Policy.

14. Policy Modification

14.1 Right to Amend

The Platform reserves the absolute right to revise, modify, amend, supplement, or replace this Policy at any time.

Amendments may be made for:

a. Legal compliance;
b. Operational efficiency;
c. Risk management;
d. Security enhancement;
e. Technological upgrades.

14.2 Mode of Notification

Amendments may be notified through:

a. Platform dashboard;
b. Registered email;
c. Mobile application;
d. Website publication;
e. SMS alerts.

Electronic communication shall constitute valid notice.

14.3 Deemed Acceptance

Continued access, occupation, payment, or use of services after modification shall constitute:

a. Express consent;
b. Binding acceptance;
c. Waiver of objection.

Users unwilling to accept modifications must vacate in accordance with exit procedures.

14.4 Supersession of Previous Versions

Updated versions shall supersede all prior policies.

Archived versions may be maintained for compliance and audit purposes.

15. Force Majeure

15.1 Definition of Force Majeure Events

“Force Majeure” includes, but is not limited to:

a. Acts of God;
b. Floods, earthquakes, cyclones, fires;
c. Epidemics and pandemics;
d. War, riots, terrorism;
e. Government embargoes;
f. Lockdowns and curfews;
g. Power grid failures;
h. Labour strikes;
i. Internet backbone outages.

15.2 Suspension of Obligations

During Force Majeure events, obligations may be suspended without liability.

Performance timelines shall stand extended.

15.3 No Damages for Non-Performance

Neither party shall be liable for delays or failures caused by Force Majeure.

No compensation shall be payable for service disruption.

15.4 Mitigation and Resumption

Reasonable efforts shall be made to restore services.

Normal operations shall resume once conditions permit.

16. Contact Us / Grievance Redressal Contact

16.1 Grievance Communication

For any grievance, clarification, communication, or correspondence relating to fines, penalties, payments, policies, or services, at the following official contact point:

IVY Nest Apartments
Email: grievance@ivynestapartments.com

All communications shall be made electronically, and responses shall be issued within reasonable timeframes as per internal grievance redressal protocols and applicable laws.

This contact mechanism is provided in compliance with the Consumer Protection (E-Commerce) Rules, 2020 and shall not be construed as admission of liability or waiver of any rights of the Licensor.