Terms & Conditions

HOUSING & RESIDENT CONDUCT POLICY

(Long-Term Stay)

Place: Kolkata, West Bengal, India
Last Updated: Saturday, 20 December 2025

Legal Nature and Electronic Execution

This Housing & Resident Conduct Policy (“Policy”) is an electronic record within the meaning of the Information Technology Act, 2000 and constitutes a legally binding agreement upon digital acceptance.

This Policy forms an integral part of the Platform’s Terms of Use, User Agreement, Booking Policy, Security Deposit Policy, and applicable Leave and License Agreement.

By booking, occupying, or continuing to stay at any property facilitated through the Platform, the Licensee agrees to be bound by this Policy.

By clicking on the “I ACCEPT” or “ACCEPT & CONTINUE” button on the electronic interface of the Platform, the User expressly consents to, acknowledges, and agrees to be legally bound by the terms of this Policy.

By accessing, browsing, registering on, booking through, or otherwise using the IVY NEST platform, website, mobile application, or services, and by clicking the “I ACCEPT” / “ACCEPT & CONTINUE” button, the user expressly consents to be bound by this Policy, along with all other applicable platform policies.

If this Policy is not in a language that the user understands, the user is required to contact IVY NEST at grievance@ivynestapartments.com within 24 (Twenty-Four) hours of receipt. Failure to do so, coupled with acceptance of this Policy, shall be deemed to constitute full understanding and informed consent.

If the User does not agree to any provision contained herein, the User must immediately discontinue access to and use of the Platform and refrain from availing any services offered thereunder.

The digital platform is owned by Ivy Nest Apartments, operating under the brand name “IVY NEST” (“Company”, “IVY NEST”, “Platform”, “we”, “us”, or “our”).
IVY NEST Apartments operates, controls, and manages the Platform and the services offered thereon, as defined under applicable policies, terms, and agreements.

IVY Nest Apartments is engaged in the business of providing residential accommodation and rental solutions through a technology-enabled digital platform / online portal to intending occupiers and/or licensees.

The services offered through the Platform cater to a diverse range of users, including but not limited to:

• Digital nomads
• Remote workers
• Students
• Working professionals
• Community-oriented residents
• Short-term and long-term occupiers

The Platform facilitates access to multiple categories of living and working spaces, including:

• Paying Guest (PG) accommodations
• Rental flats and apartments
• Room-sharing residences
• Hostels
• Co-living spaces
• Co-working spaces
• Workation stays
• Vacation homes and short-term stays

In addition to accommodation services, the Platform functions as an Online Travel Agency (OTA) by:

• Aggregating verified accommodation and rental listings
• Displaying property details, pricing, availability, and amenities
• Facilitating digital discovery, comparison, booking, and rental transactions
• Enabling seamless online booking experiences for short-term and long-term stays

The Platform acts strictly as a technology intermediary and facilitator, and does not act as a landlord, property owner, broker, or agent, unless expressly stated otherwise.

The business operates entirely through electronic and digital means, ensuring convenience, transparency, and scalability for both short-term and long-term stays.

For the purposes of this Policy, unless the context otherwise requires:

“Platform” means the IVY Nest Apartments website, mobile applications, and all related digital interfaces, collectively.

“User” means any individual, firm, entity, occupier, guest, licensee, or customer registered as an end user/client on the IVY Nest platform.

“Password” means any secret word, phrase, code, passphrase, encryption or decryption key, socket, or authentication credential used to access the Platform or its services.

“Affiliate(s)” means any person, company, corporation, association, or entity that directly or indirectly controls, is controlled by, or is under common control with a Party.

“Control” includes the power to direct management or policies, whether through ownership, contract, or otherwise.

“Applicable Laws” or “Laws” include all statutes, enactments, rules, regulations, notifications, guidelines, policies, directions, and orders issued by any competent governmental, statutory, judicial, or regulatory authority, including municipal and local authorities.

“Authorized User” means employees, agents, or permitted individuals of a Customer or Affiliate expressly authorized to access and use the Platform.

“Confidential Information” means all non-public, proprietary, or sensitive information of the Company or its users, including business plans, financial data, software, trade secrets, customer data, marketing strategies, and technical information disclosed in any form.

“Data” includes Personal Data, usage data, images, records, IP addresses, transaction details, user information, supplier information, and all data generated through the execution of this Policy or use of the Platform.

“Effective Date” means the date on which the User accepts this Policy electronically.

“Force Majeure” means any event beyond reasonable control, including acts of God, natural disasters, epidemics, governmental actions, riots, wars, strikes, regulatory changes, or any circumstance rendering performance impracticable.

“Intellectual Property” includes all copyrights, patents, trade secrets, software, designs, business formats, and other proprietary rights developed, used, or licensed in connection with the Platform or services.

“Term” means the duration for which this Policy remains applicable, as defined under the relevant clauses.

“Independent Property” means a self-contained residential unit occupied exclusively by one Licensee or household.

“Visitor” means any person entering the premises upon invitation, permission, or accompaniment of a Resident, including social guests, relatives, friends, or professional visitors.

“Shared Accommodation” means premises where multiple unrelated occupants share common facilities, including hostels, PGs, and co-living spaces.

“Authorized Personnel” means employees, representatives, security staff, or agents appointed by the Licensor or property owner.

The purpose of this Policy is to ensure a lawful, transparent, fair, and secure tenant induction process that protects:

• Property owners and licensors
• Existing occupants and community safety
• Platform integrity and compliance obligations
• Public order, safety, and statutory requirements

This Policy aims to balance risk mitigation, legal compliance, and non-discriminatory access while preserving the Platform’s right to accept, conditionally accept, or reject any Applicant.

This Policy is drafted and implemented in compliance with:

• Information Technology Act, 2000 – electronic contracts, records, and intermediary protection
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Digital Personal Data Protection Act, 2025
  • Lawful purpose and consent
  • Data minimization and security safeguards
  • User rights and grievance redressal
• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020 (as amended)
  • Transparency and disclosure obligations
  • Refunds, cancellations, and grievance handling
• Indian Contract Act, 1872 – enforceability of electronic agreements
• Applicable State Rent Control Laws / Model Tenancy Act / New Rent Rules, 2025
• Local municipal and real estate regulations, where applicable

This Policy forms a legally binding and enforceable contract between Ivy Nest Apartments and the User upon electronic acceptance. The terms herein shall be read harmoniously with the Platform’s:

• Terms of Use
• Privacy Policy
• Booking, Cancellation & Refund Policy
• Lease / License Agreements
• Any additional policies published on the Platform

In the event of any conflict, the more specific policy shall prevail, subject to Applicable Law.

1. Platform Role and Intermediary Status

1.1 Intermediary Nature of the Platform

Ivy Nest Apartments operates solely as a technology-enabled digital intermediary platform, providing an online infrastructure that facilitates:

• Discovery, listing, and display of residential accommodation options;
• Collection and transmission of information submitted by users, licensors, and applicants;
• Lawful tenant screening, verification facilitation, and onboarding processes; and
• Digital enablement of bookings, payments, documentation, and communication between relevant parties.

The Platform operates solely as a technology-enabled intermediary facilitating discovery, booking, and management of accommodation.

he Platform does not act as a landlord, real estate broker, agent, statutory authority, or adjudicatory body unless expressly stated.

All occupancy is governed under a Leave and License framework and does not create tenancy rights.

1.2 Express Disclaimer of Agency, Ownership, and Authority

For the avoidance of doubt, Ivy Nest Apartments does not, by virtue of operating the Platform or providing any associated services, act as or assume the role of:

• A landlord, lessor, licensor, or property owner, except where expressly disclosed in writing for a specific property or transaction;
• A real estate broker, dealer, agent, or intermediary within the meaning of applicable real estate or brokerage laws;
• A partner, joint venture, fiduciary, or representative of any property owner, society, or user;
• A government authority, statutory body, municipal authority, or regulatory agency; or
• A law-enforcement, investigative, adjudicatory, or judicial authority.

Nothing contained on the Platform shall be deemed to create any agency, partnership, employment, fiduciary, or joint-venture relationship between the Platform and any user, licensor, licensee, or third party.

1.3 Independence of Occupancy and Tenancy Decisions

All decisions relating to occupancy, tenancy, licensing, allotment, continuation, renewal, or termination of stay are subject to independent considerations and approvals, including but not limited to:

• The consent, discretion, and conditions imposed by the property owner or licensor;
• Compliance with housing society, association, estate, or building management rules and by-laws;
• Fulfilment of local municipal, police, and statutory verification requirements, including mandatory tenant or occupant verification; and
• Adherence to applicable central, state, and local laws, including rent control laws, tenancy regulations, and public order requirements.

The Platform does not guarantee, warrant, or represent that any Applicant shall be accepted, permitted to occupy, or allowed to continue in any premises listed or facilitated through the Platform.

1.4 No Assumption of Legal Responsibility for Third-Party Decisions

Any acceptance, rejection, conditional approval, eviction, or termination decision taken by a property owner, licensor, housing society, or competent authority shall be deemed to be an independent third-party decision, for which Ivy Nest Apartments shall not be responsible or liable, except to the extent expressly mandated by applicable law.

1.5 Regulatory Alignment and Safe-Harbour Protection

This Platform Role and Legal Position clause is intended to ensure compliance with and availment of:

• Intermediary liability protection under the Information Technology Act, 2000;
• Transparency and disclosure obligations under the Consumer Protection (E-Commerce) Rules, 2020;
• Contractual enforceability under the Indian Contract Act, 1872; and
• Applicable tenancy, housing, and municipal regulations in force in India as of 2025.

2. Occupancy Conditions

2.1 Prohibition on Keeping Pets and Animals

The Licensee shall not breed, raise, house, shelter, feed, or keep any pets, livestock, birds, reptiles, insects, or animals of any description within the residential unit, common areas, balconies, corridors, or any part of the premises.

This prohibition shall apply irrespective of size, species, duration of stay, medical justification, or temporary custody, unless expressly authorized in writing by the Licensor and the Platform.

Any permitted exception, if granted, shall be subject to:

a. Additional security deposit;
b. Enhanced cleaning and sanitization charges;
c. Compliance with society rules;
d. Veterinary certification; and
e. Indemnity undertaking by the Licensee.

The Licensee shall be solely responsible for any nuisance, hygiene issues, safety risks, structural damage, or third-party complaints arising from unauthorized animals.

Breach of this clause shall constitute a material violation entitling the Platform to immediate corrective action, penalty, termination, and forfeiture of deposits.

2.2 Prohibition on Structural Alterations and Physical Modifications

The Licensee shall not undertake, permit, or facilitate any structural or semi-structural modification, including but not limited to:

a. Drilling, cutting, or hammering of walls, ceilings, or floors;
b. Installation of permanent fixtures;
c. Electrical rewiring;
d. Plumbing modifications;
e. Alteration of doors, windows, locks, or partitions;
f. Painting, wall pasting, or surface modification.

Temporary, non-invasive fittings such as removable hooks, adhesive mounts, or portable furniture may be used only where they do not cause surface damage.

Any proposed modification, including minor alterations, shall require prior written consent from the Licensor and technical approval from authorized personnel.

All approved alterations shall be reversed to original condition at the Licensee’s cost before vacating.

Unauthorized modifications shall result in recovery of restoration costs, professional fees, and administrative expenses.

2.3 Prohibition on Parties, Gatherings, and Assemblies

The Licensee shall not organize, host, permit, or participate in social gatherings, parties, celebrations, meetings, or assemblies within the residential unit or private areas.

This prohibition includes, without limitation:

a. Birthday parties;
b. Festive celebrations;
c. Religious gatherings;
d. Political meetings;
e. Alcohol-fueled events;
f. Late-night gatherings.

Use of designated common areas for limited social interaction may be permitted only upon:

a. Prior written approval;
b. Compliance with capacity limits;
c. Payment of applicable charges;
d. Observance of noise restrictions;
e. Security clearance.

The Licensee shall remain liable for any disturbance, property damage, complaints, or legal consequences arising from unauthorized gatherings.

Repeated violations shall attract progressive disciplinary action, including suspension and termination.

2.4 Restriction to Residential Use Only

The premises shall be used exclusively for personal residential habitation by the registered Licensee.

The Licensee shall not use the premises for any commercial, professional, institutional, or revenue-generating activity, including but not limited to:

a. Home office operations with client visits;
b. Coaching or tutoring services;
c. Online business warehousing;
d. Consultancy services;
e. Salon, spa, or therapy services;
f. Food preparation for sale.

Registration of the premises as a business address, GST address, or official correspondence address is prohibited without written consent.

Any violation of permitted use shall be deemed misuse of property and shall entitle the Platform to immediate remedial action.

The Licensee shall indemnify the Platform against penalties imposed by authorities for unauthorized commercial use.

2.5 Prohibition on Transfer, Sub-Licensing, and Third-Party Occupation

The Licensee shall not:

a. Sub-let;
b. Assign;
c. License;
d. Transfer;
e. Share possession;
f. Permit extended stay of unregistered persons;
g. Provide accommodation to substitutes.

Only persons registered with the Platform and verified through prescribed procedures may occupy the premises.

Temporary stays by relatives or acquaintances beyond permitted visitor hours shall be treated as unauthorized occupation.

Any attempt to monetize, rent, or share the premises through third-party platforms or private arrangements is strictly prohibited.

Unauthorized transfer or occupation shall constitute a fundamental breach leading to:

a. Immediate termination;
b. Eviction proceedings;
c. Forfeiture of deposits;
d. Recovery of damages;
e. Blacklisting from future services.

3. General Restrictions on Use of Premises

The premises are provided strictly on a Leave and License basis for limited residential occupation. The Licensee shall adhere to the following binding restrictions:

3.1 Prohibition on Hazardous, Illegal, or Dangerous Substances

3.1.1 Absolute Prohibition

The Licensee shall not store, keep, manufacture, transport, distribute, consume, or permit the presence of:

a. Explosives, fireworks, ammunition, or arms;
b. Petroleum products, kerosene, diesel, gas cylinders beyond permitted domestic use;
c. Highly inflammable, corrosive, toxic, radioactive, or chemical substances;
d. Illegal narcotics, psychotropic substances, or banned drugs;
e. Controlled substances without lawful prescription;
f. Industrial-grade chemicals;
g. Biological waste, medical waste, or laboratory materials;
h. Any item classified as hazardous under applicable municipal, environmental, or safety laws.

3.1.2 Gas and Combustible Materials

Only standard domestic LPG cylinders or approved induction/electric appliances may be used, subject to safety compliance or having the safety/fire license.

Bulk storage of gas cylinders or refilling activities is strictly prohibited.

3.1.3 Legal and Regulatory Compliance

The Licensee shall comply with all applicable fire safety, municipal, environmental, and public health regulations.

Any activity attracting regulatory scrutiny shall be deemed a material breach.

3.1.3 Legal and Regulatory Compliance

The Licensee shall comply with all applicable fire safety, municipal, environmental, and public health regulations.

Any activity attracting regulatory scrutiny shall be deemed a material breach.

3.2 Restriction on Commercial or Professional Use

3.2.1 Residential Use Limitation

The premises shall be used strictly and exclusively for residential habitation by the registered Licensee.

3.2.2 Prohibited Commercial Activities

The Licensee shall not use the premises for:

a. Business operations;
b. Professional consultations involving client visits;
c. Coaching classes or training programs;
d. Storage of goods for trade or e-commerce;
e. Operating a warehouse or fulfillment center;
f. Running a salon, spa, clinic, therapy center, or similar service;
g. Food preparation for sale;
h. Recording studio, broadcasting, or content production attracting visitors.

3.2.3 Business Registration Prohibited

The premises shall not be:

a. Registered as a place of business;
b. Used as a GST registration address;
c. Used as a registered office address;
d. Used for trade license applications.

3.2.4 Prohibition on Advertising and Signage

The Licensee shall not:

a. Display signage, banners, boards, posters, or branding materials;
b. Circulate business leaflets from the premises;
c. Allow public advertisement referencing the premises.

3.2.5 Liability for Regulatory Action

Any fines, penalties, municipal action, or legal consequences arising from unauthorized commercial use shall be solely borne by the Licensee.

3.3 Right of Inspection, Access, and Compliance Monitoring

3.3.1 Scheduled Inspection Rights

The Licensor, property owner, or authorized personnel shall have the right to enter the premises during reasonable hours for:

a. Inspection of property condition;
b. Maintenance or repair;
c. Safety checks;
d. Regulatory compliance verification;
e. Verification of occupancy.

3.3.2 Notice Requirements

Reasonable prior notice shall be provided where practicable.

The Licensee shall not unreasonably refuse or obstruct lawful entry.

3.3.2 Notice Requirements

Reasonable prior notice shall be provided where practicable.

The Licensee shall not unreasonably refuse or obstruct lawful entry.

3.3.4 Compliance Audits

The Platform or Licensor may conduct compliance audits to ensure adherence to:

a. Housing Policy;
b. Safety standards;
c. Legal obligations;
d. Society regulations.

Refusal to cooperate shall constitute breach.

3.4 No Tenancy or Lease Rights Created

3.4.1 Leave and License Nature

The Licensee expressly acknowledges that:

a. This arrangement is a Leave and License;
b. It does not create a lease, sub-lease, tenancy, or protected occupancy.

3.4.2 No Exclusive Possession

The Licensee shall not claim:

a. Exclusive possession rights beyond contractual terms;
b. Statutory tenancy protections;
c. Renewal rights beyond agreed tenure.

3.4.3 Waiver of Tenancy Claims

The Licensee irrevocably waives any right to:

a. Assert tenancy under any rent control legislation;
b. Seek protection under adverse possession principles;
c. Claim equitable interest in the premises.

3.4.4 Legal Consequences of Misrepresentation

Any misrepresentation or attempt to assert tenancy rights contrary to this Policy shall constitute fraud and material breach.

3.4.5 Possession Upon Termination

Upon expiry or termination, continued occupation shall be deemed unauthorized and actionable as trespass.

4. Appliances, Fixtures, Furnishings, and Common Facilities

4.1 Provision of Standard Amenities

The Licensor and/or Platform shall provide standard appliances, fixtures, fittings, furniture, and amenities strictly in accordance with:

a. The published listing description;
b. The booking confirmation details;
c. The inventory and handover checklist executed at the time of possession.

Such amenities may include, where applicable:

a. Beds, mattresses, wardrobes, study tables, and chairs;
b. Air-conditioners, fans, geysers, heaters;
c. Refrigerators, washing machines, microwaves (where provided);
d. Lighting fixtures, switches, sockets, and plumbing fittings;
e. Internet routers or connectivity equipment (if subscribed).

No implied warranty shall exist beyond what is expressly documented.

4.2 Restrictions on Alteration, Replacement, and Upgradation

The Licensee shall not, without prior written approval:

a. Remove, replace, relocate, or substitute any appliance or furnishing;
b. Install additional electrical loads;
c. Attach permanent fixtures;
d. Change wiring, plumbing, or structural fittings.

Requests for upgrades, enhancements, or replacements shall be considered only where:

a. Expressly provided in the Agreement; or
b. Approved in writing by authorized management.

Unauthorized alterations shall be reversed at the Licensee’s cost.

4.3 Proper Usage and Damage Liability

All facilities shall be used strictly in accordance with manufacturer guidelines and reasonable care standards.

The Licensee shall be responsible for:

a. Damage due to negligence, misuse, overloading, or tampering;
b. Damage caused by unauthorized persons or visitors.

Repair, replacement, or restoration costs shall be recovered from:

a. Security deposit; and/or
b. Direct billing; and/or
c. Legal recovery proceedings.

5. Supervisor, Operations, and Support Staff Governance

5.1 Scope of Supervisor Duties

Appointed supervisors and operations staff shall provide assistance limited to:

a. Maintenance coordination;
b. Housekeeping supervision;
c. Access management;
d. Safety monitoring;
e. Complaint escalation;
f. Service facilitation.

Supervisors do not act as personal attendants, domestic helpers, or private service providers.

5.2 Prohibition of Personal Engagement

The Licensee shall not:

a. Engage staff for personal errands;
b. Request private services;
c. Assign domestic work;
d. Seek favours beyond official duties.

Any attempt to misuse staff position shall be treated as misconduct.

5.3 Anti-Corruption and Ethics Policy

Payment of tips, commissions, inducements, gifts, or unofficial remuneration is strictly prohibited.

All service-related payments must be routed only through authorized digital systems.

Violation may result in:

a. Disciplinary action;
b. Termination of services;
c. Legal consequences.

6. Housekeeping Services and Cleanliness Standards

6.1 Scope and Frequency of Services

Housekeeping services shall be provided strictly in accordance with:

a. Subscription plan;
b. Service schedule;
c. Operational capacity.

Services may include:

a. Room cleaning;
b. Common area maintenance;
c. Washroom sanitation;
d. Waste management.

6.2 Limitation on Scope of Work

Housekeeping staff shall not:

a. Perform personal chores;
b. Wash personal clothing;
c. Cook meals;
d. Handle valuables.

Requests outside assigned duties shall be declined.

6.3 Access and Cooperation Obligations

The Licensee shall:

a. Ensure timely access;
b. Secure personal belongings;
c. Avoid obstruction.

Missed services due to non-access shall not be refundable.

6.4 Cleanliness and Hygiene Compliance

Residents shall maintain minimum hygiene standards.

Excessive filth, hoarding, or unhygienic practices may attract:

a. Cleaning penalties;
b. Health notices;
c. Termination.

7. Laundry Services and Garment Care Policy

7.1 Subscription-Based Access

Laundry services, where offered, shall operate strictly on:

a. Subscription quotas;
b. Usage limits;
c. Approved schedules.

Unauthorized external laundry services may be restricted.

7.2 Excess Usage and Billing

Usage beyond plan limits shall attract:

a. Additional charges;
b. Automated billing;
c. Account adjustments.

Persistent misuse may result in suspension.

7.3 Damage, Loss, and Claims Procedure

Damage or loss claims must:

a. Be reported within 24 hours;
b. Be supported by evidence;
c. Follow internal claim protocols.

Normal wear and tear shall not qualify for compensation.

7.4 Payment and Transaction Governance

All laundry-related payments shall be made only through:

a. Platform wallet;
b. UPI;
c. Net banking;
d. Authorized gateways.

Cash transactions are strictly prohibited.

Unauthorized payments shall not be recognized.

8. Night Manager and On-Site Emergency Support

8.1 Scope of Emergency Assistance

The Platform and/or Licensor shall, where operationally feasible, appoint a Night Manager or designated emergency response personnel for night-time supervision and support.

The Night Manager shall provide assistance strictly limited to:

a. Medical emergencies;
b. Fire incidents;
c. Security threats;
d. Utility failures;
e. Access-related emergencies;
f. Law enforcement coordination.

Such emergency assistance shall be provided without any additional service charge.

Emergency assistance does not constitute medical, legal, or professional advisory services.

8.2 Prohibition of Personal Service Requests

The Licensee shall not:

a. Request personal errands;
b. Seek domestic assistance;
c. Demand private transportation;
d. Request delivery handling;
e. Assign personal responsibilities to the Night Manager.

Any misuse of emergency personnel for personal convenience shall be treated as misconduct.

8.3 Protection of Security Access Systems

Master keys, access cards, biometric credentials, and digital security systems shall remain under strict authorized control.

The Licensee shall not:

a. Duplicate keys;
b. Photograph access systems;
c. Attempt unauthorized programming;
d. Share access credentials.

Unauthorized access, duplication, or tampering shall constitute:

a. A material contractual breach;
b. Grounds for termination;
c. Potential criminal liability under applicable law.

9. CCTV, Monitoring, and Surveillance Framework

9.1 Installation and Purpose of Surveillance Systems

Closed-Circuit Television (CCTV) and digital monitoring systems may be installed in:

a. Entry and exit points;
b. Corridors;
c. Lobbies;
d. Parking areas;
e. Common recreational spaces;
f. Building perimeters.

Surveillance systems shall be deployed solely for:

a. Crime prevention;
b. Safety monitoring;
c. Incident investigation;
d. Regulatory compliance;
e. Asset protection.

9.2 Prohibition of Intrusive Surveillance

CCTV cameras shall not be installed in:

a. Private bedrooms;
b. Bathrooms;
c. Toilets;
d. Changing areas;
e. Any space reasonably expected to be private.

Installation shall conform to privacy-by-design principles under the DPDP Act, 2025.

9.3 Access, Storage, and Disclosure of Footage

Recorded footage shall be:

a. Stored securely;
b. Access-restricted;
c. Encrypted where technically feasible.

Access shall be limited to authorized security or compliance officers.

Footage may be disclosed only:

a. Pursuant to court orders;
b. To law enforcement agencies;
c. For lawful investigations;
d. For insurance claims;
e. As required by regulatory authorities.

Unauthorized viewing, copying, or distribution is prohibited.

9.4 Protection of Surveillance Infrastructure

The Licensee shall not:

a. Disable cameras;
b. Cover lenses;
c. Interfere with wiring;
d. Alter recording devices;
e. Access control rooms.

Tampering shall constitute:

a. Criminal offence under applicable law;
b. Immediate termination grounds;
c. Liability for damages.

10. Privacy Protection and Data Governance

10.1 Statutory Compliance Framework

All personal and behavioral data collected through security systems shall be processed in accordance with:

a. Digital Personal Data Protection Act, 2025;
b. Information Technology Act, 2000;
c. Platform Privacy Policy;
d. Applicable regulatory guidelines.

10.2 Lawful Processing and Purpose Limitation

Personal data shall be processed only for:

a. Safety monitoring;
b. Incident response;
c. Legal compliance;
d. Service improvement;
e. Risk mitigation.

Data shall not be used for:

a. Profiling;
b. Commercial exploitation;
c. Behavioral tracking;
d. Unauthorized marketing.

10.3 Resident Rights and Safeguards

Residents shall have statutory rights to:

a. Access personal data;
b. Seek correction;
c. Request erasure (subject to law);
d. File grievances.

Grievance redressal shall follow published mechanisms.

11. Emergency Management and Crisis Response Protocols

11.1 Mandatory Compliance with Safety Instructions

During emergencies, the Licensee shall:

a. Follow evacuation routes;
b. Comply with safety announcements;
c. Assist vulnerable occupants where feasible;
d. Avoid panic-inducing conduct.

Failure to comply may attract disciplinary action.

11.2 Authority of Management During Emergencies

In situations involving:

a. Fire;
b. Flood;
c. Structural risk;
d. Gas leaks;
e. Epidemics;
f. Terror threats;
g. Natural disasters,

The Platform and/or Licensor may take immediate protective measures including:

a. Restricting access;
b. Ordering evacuation;
c. Disconnecting utilities;
d. Calling emergency services;
e. Temporarily suspending operations.

11.3 Emergency Entry and Intervention Rights

Authorized personnel may enter any unit without prior notice in emergencies to:

a. Prevent harm;
b. Rescue occupants;
c. Control hazards;
d. Protect property.

Such entry shall not constitute trespass.

11.4 Post-Incident Review and Cooperation

Residents shall cooperate in:

a. Incident investigations;
b. Insurance claims;
c. Regulatory inquiries;
d. Safety audits.

Obstruction or non-cooperation may result in penalties.

12. Issuance, Control, and Management of Access Credentials

12.1 Allocation of Access Devices

Upon successful onboarding and commencement of occupancy, the Licensor shall issue to each registered Licensee a prescribed access credential, which may include:

a. Physical access card;
b. Mechanical key;
c. Biometric identifier;
d. Mobile-based digital access token;
e. Combination thereof, as determined by the Platform.

Unless otherwise expressly stated in writing, only one (1) primary access credential shall be issued per registered resident.

Additional or secondary access devices may be issued solely at the discretion of the Licensor, subject to:

a. Verification;
b. Security assessment;
c. Applicable fees;
d. Written approval.

12.2 Ownership and Custodianship of Access Devices

All access credentials, whether physical or digital, shall remain the exclusive property of the Licensor at all times.

Issuance of any access device constitutes a limited, revocable, non-transferable right of use and does not create any proprietary, possessory, or tenancy rights.

The Licensee shall act as a custodian of the access device and shall:

a. Maintain it in good condition;
b. Prevent misuse;
c. Ensure confidentiality;
d. Protect against unauthorized access.

12.3 Prohibition on Sharing, Duplication, and Misuse

The Licensee shall not:

a. Lend, transfer, or share access devices;
b. Duplicate keys or cards;
c. Provide biometric access to third parties;
d. Store access credentials in unsecured locations;
e. Circumvent access control systems.

Any unauthorized sharing or duplication shall constitute:

a. A material breach of contract;
b. Grounds for suspension or termination;
c. Basis for recovery of damages;
d. Potential criminal liability, where applicable.

12.4 Reporting Obligations and Deactivation Rights

The Licensee shall immediately notify the Licensor in writing upon:

a. Loss;
b. Theft;
c. Damage;
d. Compromise;
e. Suspected misuse of any access credential.

Upon receipt of such notice, the Licensor may:

a. Deactivate compromised credentials;
b. Restrict access temporarily;
c. Initiate security verification;
d. Issue replacement devices.

Failure to report promptly shall render the Licensee liable for resulting security breaches.

13. Replacement, Penalties, and Security Review

13.1 Replacement Charges and Administrative Fees

In the event of loss, theft, damage, or malfunction attributable to the Licensee, replacement of access credentials shall be subject to:

a. Prescribed replacement charges;
b. Administrative handling fees;
c. System reconfiguration costs.

The applicable charges shall be as notified from time to time and shall be payable prior to issuance of replacement devices.

Such charges shall be recoverable as operational dues and may be adjusted against security deposits, where permitted by law.

13.2 Consequences of Repeated Loss or Mismanagement

Repeated incidents of loss, damage, or compromise may trigger a formal security assessment, including:

a. Review of resident conduct;
b. Access usage analysis;
c. Risk profiling;
d. Enhanced verification measures.

Based on such review, the Licensor may impose:

a. Additional security deposits;
b. Restricted access hours;
c. Mandatory re-verification;
d. Enhanced monitoring;
e. Termination of access privileges in extreme cases.

13.3 Liability for Security Breaches

The Licensee shall be fully liable for any loss, damage, theft, or security incident arising from:

a. Negligent handling;
b. Unauthorized sharing;
c. Failure to report loss;
d. Misuse of access credentials.

The Licensee agrees to indemnify and hold harmless the Platform and Licensor against all claims, losses, penalties, and liabilities arising from such breaches.

13.4 Return of Access Devices Upon Exit

Upon termination, expiry, or cessation of occupancy, the Licensee shall:

a. Return all issued access devices;
b. Ensure biometric credentials are deregistered;
c. Clear outstanding security dues.

Failure to return access credentials shall be treated as unauthorized retention and shall attract:

a. Penalties;
b. Replacement costs;
c. Legal recovery proceedings.

14. Prohibition on Damage, Misuse, and Deterioration

14.1 Duty of Care and Preservation

The Licensee shall exercise due care, diligence, and responsibility in the use and occupation of the premises, fixtures, furnishings, appliances, common areas, and associated facilities.

The Licensee shall ensure that the premises are used strictly in accordance with their intended purpose and shall not permit any act, omission, negligence, abuse, or misuse that may result in:

a. Physical damage;
b. Structural impairment;
c. Electrical or plumbing malfunction;
d. Fire or safety hazards;
e. Environmental degradation;
f. Premature wear and tear beyond normal usage.

14.2 Prohibited Acts and Omissions

Without limitation, the following acts are strictly prohibited:

a. Breaking, defacing, or altering walls, ceilings, floors, doors, windows, locks, or fittings;
b. Damaging electrical wiring, switches, sockets, meters, or appliances;
c. Tampering with plumbing, drainage, or sanitation systems;
d. Improper disposal of waste causing blockages or corrosion;
e. Overloading electrical circuits;
f. Installation of unauthorized equipment or fixtures;
g. Damage caused by pets, visitors, or unauthorized occupants.

The Licensee shall be responsible for ensuring that family members, guests, invitees, contractors, or any third parties permitted access comply fully with this Policy.

14.2 Prohibited Acts and Omissions

Without limitation, the following acts are strictly prohibited:

a. Breaking, defacing, or altering walls, ceilings, floors, doors, windows, locks, or fittings;
b. Damaging electrical wiring, switches, sockets, meters, or appliances;
c. Tampering with plumbing, drainage, or sanitation systems;
d. Improper disposal of waste causing blockages or corrosion;
e. Overloading electrical circuits;
f. Installation of unauthorized equipment or fixtures;
g. Damage caused by pets, visitors, or unauthorized occupants.

The Licensee shall be responsible for ensuring that family members, guests, invitees, contractors, or any third parties permitted access comply fully with this Policy.

15. Recovery of Repair, Restoration, and Replacement Costs

15.1 Scope of Recoverable Costs

Where any damage, destruction, malfunction, or deterioration is attributable to the Licensee’s act, omission, negligence, or breach, the Licensor shall be entitled to recover the full cost of restoration.

Recoverable costs shall include, without limitation:

a. Cost of materials and parts;
b. Labour and contractor charges;
c. Professional consultancy fees;
d. Transportation and logistics expenses;
e. Testing and certification charges;
f. Administrative and supervisory overheads;
g. Loss of use or revenue during repairs.

15.2 Mode of Recovery

The Licensor may recover such costs through one or more of the following means:

a. Direct invoicing to the Licensee;
b. Adjustment against security deposit;
c. Adjustment against advance payments;
d. Recovery through legal proceedings;
e. Deduction from refundable balances.

The Licensee hereby irrevocably authorizes such deductions in accordance with applicable law.

15.3 Emergency Repairs

In case of urgent damage posing risk to life, property, or infrastructure, the Licensor may undertake immediate repairs without prior notice.

Costs incurred in such emergency interventions shall be recoverable from the responsible Licensee.

15.4 Non-Dispute of Bona Fide Repair Costs

Repair estimates and final bills prepared by authorized contractors or vendors shall be presumed to be bona fide unless proven otherwise.

Frivolous or obstructive disputes shall constitute breach of cooperation obligations.

16. Technical Assessment and Architect Certification

16.1 Appointment and Authority of Technical Experts

In cases involving structural, architectural, safety, or major infrastructural damage, the Licensor may appoint:

a. Licensed architects;
b. Structural engineers;
c. Safety auditors;
d. Government-approved consultants.

Such professionals shall be authorized to inspect, test, and evaluate the extent and cause of damage.

16.2 Binding Nature of Certification

The technical assessment, certification, and written opinion issued by the Licensor’s appointed expert shall be:

a. Prima facie evidence of damage;
b. Conclusive for contractual purposes;
c. Binding on the Licensee, except in cases of manifest error.

The Licensee expressly waives any objection to such certification, except on grounds of proven fraud or gross negligence.

16.3 Access for Inspection and Repairs

The Licensee shall provide full, unhindered access to the premises for:

a. Inspection;
b. Testing;
c. Repairs;
d. Restoration;
e. Safety audits.

Obstruction, delay, or non-cooperation shall be treated as aggravating breach.

16.4 Consequences of Structural Damage

Where structural damage renders the premises unsafe or non-habitable:

a. Occupancy may be suspended;
b. Temporary relocation may be mandated;
c. Agreement may be terminated;
d. Deposits may be adjusted.

The Licensee shall bear full liability where such damage is attributable to breach.

17. Exit Inspection and Restoration Obligations

Upon termination or vacating of the premises, a joint inspection shall be conducted.

The Licensee shall restore the premises to its original condition, subject to normal wear and tear.

Any outstanding damage shall be repaired at the Licensee’s cost prior to refund processing.

18. Regulation of Noise, Disturbance, and Acoustic Conduct

18.1 General Obligation to Maintain Peaceful Environment

The Licensee shall at all times ensure that noise levels within the premises, common areas, and adjoining properties remain within the limits prescribed under applicable laws and local authority regulations.

The Licensee shall conduct himself/herself and ensure that family members, visitors, and invitees behave in a manner that does not cause annoyance, nuisance, disturbance, or discomfort to other residents, staff, neighbors, or surrounding communities.

Any activity that disrupts the peaceful enjoyment of other occupants shall constitute a material breach of this Policy.

18.2 Mandatory Quiet Hours

Mandatory quiet hours shall be observed daily between:

11:00 PM and 9:00 AM

During quiet hours, the following are strictly prohibited:

a. Playing loud music, television, or multimedia systems;
b. Hosting gatherings or social interactions generating noise;
c. Loud telephonic conversations in common areas;
d. Operation of noisy appliances or equipment;
e. Shouting, singing, or disruptive activities.

Emergency situations, safety alerts, or authorized maintenance activities shall be exempted from quiet hour restrictions.

18.3 Control of Electronic and Mechanical Noise

Use of speakers, amplifiers, musical instruments, sound systems, and mechanical devices shall be regulated and limited to reasonable volumes.

Headphones or personal audio devices shall be used where practicable.

Continuous or repetitive noise complaints may result in disciplinary action, penalties, or termination.

18.4 Complaints and Enforcement

Noise complaints may be received through internal grievance mechanisms, staff reports, or resident feedback.

Repeated violations may result in:

a. Written warnings;
b. Monetary penalties;
c. Restriction of facility usage;
d. Termination of occupancy.

19. Electricity Billing and Energy Consumption

19.1 Billing Methodology

Electricity charges shall be calculated on one of the following bases, as applicable:

a. Individual sub-meter readings;
b. Smart meter consumption data;
c. Proportionate allocation based on unit size;
d. Shared consumption formulas approved by management.

The applicable billing methodology shall be communicated to the Licensee at the time of onboarding and may be modified in accordance with operational requirements.

19.2 Tariff and Regulatory Adjustments

All electricity charges shall be subject to prevailing tariffs notified by relevant electricity distribution companies and regulatory authorities.

Any revision, surcharge, subsidy withdrawal, or regulatory adjustment imposed by governmental authorities shall be automatically binding on the Licensee.

No separate consent shall be required for such statutory adjustments.

19.3 Payment Obligations

Electricity charges shall be payable within the prescribed billing cycle.

Delayed payments may attract:

a. Late payment charges;
b. Interest;
c. Service restrictions;
d. Disconnection (subject to law).

19.4 Prohibition of Tampering and Unauthorized Usage

The following acts are strictly prohibited:

a. Meter tampering;
b. Bypassing meters;
c. Illegal wiring;
d. Power theft;
e. Unauthorized connections.

Violations may result in civil liability, criminal proceedings, and immediate termination.

20. Utility Sharing, Allocation, and Protection

20.1 Common Area Utility Charges

Charges relating to electricity, water, gas, internet, waste management, and other utilities in common areas shall be apportioned equitably among residents.

Apportionment may be based on:

a. Occupancy strength;
b. Unit area;
c. Usage patterns;
d. Operational cost models.

The management’s allocation methodology shall be final and binding unless manifestly arbitrary.

20.2 Water and Sanitation Usage

Residents shall use water and sanitation facilities responsibly and avoid wastage.

Activities causing blockage, contamination, or damage to plumbing systems are prohibited.

Excessive or abusive usage may attract surcharge.

20.3 Internet, Communication, and Digital Utilities

Shared internet or communication facilities shall be used in accordance with acceptable use policies.

Activities involving illegal downloads, cybercrime, or misuse of networks are prohibited.

20.4 Prohibition on Interference and Sabotage

The Licensee shall not:

a. Interfere with utility infrastructure;
b. Manipulate valves, panels, routers, meters, or pipelines;
c. Obstruct maintenance access;
d. Cause disruption to supply.

Any such interference shall constitute a serious breach and may result in:

a. Immediate suspension of services;
b. Recovery of losses;
c. Termination;
d. Legal action.

20.5 Maintenance and Outage Management

Temporary suspension of utilities for maintenance, repairs, or upgrades shall not give rise to any compensation claims.

Reasonable prior notice shall be provided wherever feasible.

Emergency outages may occur without prior notice.

21. Liability and Indemnity for Utility Misuse

The Licensee shall indemnify the Licensor against:

a. Regulatory penalties;
b. Third-party claims;
c. Infrastructure damage;
d. Revenue loss
arising from utility misuse.

Joint occupants shall be jointly and severally liable for shared utility violations.

22. Consequences of Breach, Default, and Non-Compliance

22.1 Classification of Breaches

For the purposes of enforcement, breaches shall be classified as follows:

a. Minor Breach – Procedural lapses, isolated misconduct, or first-time non-material violations;

b. Repeated Breach – Recurring violations after prior warning(s);

c. Material Breach – Serious violations affecting safety, legality, property integrity, reputation, or regulatory compliance;

d. Fundamental Breach – Acts involving fraud, violence, criminality, gross misconduct, or substantial damage.

The classification of breaches shall be determined by the Licensor in good faith, based on documented evidence and operational assessments.

22.2 Graduated Enforcement Mechanism

Subject to the nature and gravity of the breach, the Licensor may impose one or more of the following measures:

a. Written Warning
Formal notice requiring corrective action within a specified timeframe;

b. Monetary Penalty
Imposition of fines, damages, or cost recovery in accordance with published schedules;

c. Restriction or Suspension of Privileges
Temporary limitation on access to facilities, services, or common areas;

d. Probationary Monitoring
Enhanced supervision and compliance review;

e. Termination of License/Occupancy
Revocation of the right to reside upon material or persistent default;

f. Forfeiture and Adjustment of Security Deposit
Set-off against outstanding dues, damages, penalties, or liabilities.

The selection of enforcement measures shall be proportionate to the breach and shall not be deemed arbitrary.

22.3 Summary Action in Exceptional Circumstances

Notwithstanding Clause 21.2, the Licensor may take immediate action, including summary termination, without prior notice, in cases involving:

a. Threat to life, safety, or property;
b. Criminal conduct;
c. Possession or trafficking of prohibited substances;
d. Tampering with security systems;
e. Severe reputational harm;
f. Regulatory non-compliance.

Such action shall be supported by internal records and, where necessary, law enforcement reports.

22.4 Notice, Opportunity to Cure, and Due Process

Except in cases under Clause 21.3, the Licensee shall ordinarily be provided with:

a. Written notice specifying the breach;
b. Reasonable opportunity to explain or rectify;
c. Timeline for compliance.

Failure to cure within the stipulated period shall entitle the Licensor to escalate enforcement.

Communications may be served electronically and shall be deemed valid service.

22.5 Termination Procedure

Upon termination, the Licensee shall:

a. Vacate the premises within the stipulated timeframe;
b. Return all access devices;
c. Remove personal belongings;
d. Clear outstanding dues;
e. Complete exit formalities.

Continued occupation beyond termination shall be treated as unauthorized occupation.

22.6 Forfeiture and Financial Adjustments

The security deposit may be adjusted against:

a. Property damage;
b. Unpaid rent or charges;
c. Utility arrears;
d. Legal and administrative costs;
e. Restoration expenses.

Any balance, if payable, shall be refunded within the statutory period after settlement.

22.6 Forfeiture and Financial Adjustments

The security deposit may be adjusted against:

a. Property damage;
b. Unpaid rent or charges;
c. Utility arrears;
d. Legal and administrative costs;
e. Restoration expenses.

Any balance, if payable, shall be refunded within the statutory period after settlement.

22.8 Exit Inspection and Handover

A joint inspection shall be conducted at exit.

An inventory and damage report shall be prepared.

Disputes shall be resolved in accordance with grievance and dispute resolution mechanisms.

22.9 Survival of Obligations

Obligations relating to:

a. Payment;
b. Indemnity;
c. Confidentiality;
d. Liability;
e. Dispute resolution

shall survive termination.

22.10 No Waiver of Rights

Failure to enforce any provision shall not constitute waiver.

Rights may be exercised cumulatively.

22.11 Legal Remedies and Enforcement

Termination shall not prejudice the Licensor’s right to:

a. Claim damages;
b. Seek injunctions;
c. Initiate criminal complaints;
d. Enforce contractual remedies.

23. Notice Period

23.1 Standard Notice for Voluntary Termination

Where the Licensee seeks to terminate occupancy voluntarily, written notice shall be provided in accordance with:

a. The applicable License Agreement;
b. Booking terms;
c. Subscription or occupancy plan.

Unless otherwise specified, the standard notice period shall be thirty (30) days prior to the intended vacating date.

Notice shall be submitted through authorized digital platforms, registered email, or official communication channels.

Oral, informal, or third-party notices shall not be deemed valid.

23.2 Notice for Termination on Account of Breach

In cases of minor or curable breaches, the Licensor may issue a written notice specifying:

a. Nature of breach;
b. Corrective measures required;
c. Timeframe for rectification;
d. Consequences of non-compliance.

Failure to cure within the stipulated period shall entitle the Licensor to terminate without further notice.

23.3 Immediate Termination Without Notice

The Licensor reserves the right to terminate occupancy with immediate effect, without prior notice, in cases involving:

a. Criminal activity;
b. Violence, harassment, or intimidation;
c. Possession of prohibited substances;
d. Severe property damage;
e. Tampering with security systems;
f. Regulatory or statutory violations;
g. Threat to safety, reputation, or operations.

Immediate termination shall not affect the Licensor’s right to recover losses or initiate legal action.

23.4 Mode and Proof of Service of Notice

Notices may be served through:

a. Registered email;
b. Platform dashboard;
c. SMS/OTP notification;
d. Physical delivery (where applicable).

Electronic service shall be deemed valid under the Information Technology Act, 2000.

Delivery records shall constitute conclusive proof of service.

24. Handover Obligations

24.1 Mandatory Vacating and Possession Transfer

Upon expiry or termination of occupancy, the Licensee shall:

a. Vacate the premises within the stipulated period;
b. Remove all personal belongings;
c. Restore possession peacefully;
d. Return access devices;
e. Surrender parking, storage, and facility access.

Vacating shall be unconditional and without obstruction.

24.2 Condition of Premises at Handover

The premises shall be returned in:

a. Clean;
b. Hygienic;
c. Habitable;
d. Damage-free condition;

subject only to reasonable wear and tear.

The following shall be deemed damage:

a. Broken fixtures;
b. Wall stains;
c. Alterations;
d. Missing fittings;
e. Pest infestation due to negligence.

24.3 Exit Inspection and Documentation

A joint inspection shall be conducted at exit.

An inventory, condition report, and photographic evidence shall be prepared.

Failure of the Licensee to attend inspection shall not invalidate the assessment.

24.4 Restoration and Rectification

Where damage is identified, the Licensee shall:

a. Rectify defects within prescribed time; or
b. Authorize cost deduction.

The Licensor may undertake repairs and recover expenses.

24.5 Abandoned Property

Any belongings left behind after exit shall be treated as abandoned.

The Licensor may:

a. Store temporarily at Licensee’s cost;
b. Dispose after notice;
c. Recover expenses.

No liability shall attach for loss or disposal.

25. Trespass Clause

25.1 Unauthorized Occupation

Any occupation beyond termination, expiry, or lawful notice period shall be deemed:

a. Unauthorized;
b. Illegal;
c. Without consent.

No tenancy, renewal, or extension shall be implied.

25.2 Consequences of Trespass

Unauthorized occupants shall be liable for:

a. Penal occupation charges (as notified);
b. Damages for loss of use;
c. Security costs;
d. Legal expenses.

Penal charges shall accrue daily until vacating.

25.3 Eviction and Legal Remedies

The Licensor may initiate:

a. Eviction proceedings;
b. Injunctive relief;
c. Police assistance;
d. Civil recovery suits.

The Licensee waives objections to such enforcement.

25.4 No Right of Retention

The Licensee shall have no lien, retention, or possessory rights.

Claims relating to deposits, refunds, or disputes shall not justify continued occupation.

25.5 Indemnity for Overstay

The Licensee shall indemnify the Licensor against:

a. Third-party claims;
b. Regulatory penalties;
c. Business losses;
d. Reputational damage.

26. Limitation of Liability

26.1 Intermediary and Facilitator Status

The Platform operates strictly as a technology-enabled intermediary and facilitator and does not assume the role of:

a. Landlord;
b. Property owner;
c. Real estate agent;
d. Insurer;
e. Public authority.

Accordingly, the Platform’s liability shall be limited to the extent permitted under applicable law.

26.2 Excluded Categories of Liability

To the maximum extent permissible under law, the Platform, its affiliates, directors, officers, employees, and service providers shall not be liable for any loss, damage, injury, or claim arising from:

a. Acts, omissions, negligence, misconduct, or default of property owners, residents, visitors, vendors, service providers, utility suppliers, or third parties;

b. Interruption, fluctuation, suspension, or failure of electricity, water, internet, gas, drainage, elevators, security systems, or municipal services beyond reasonable control;

c. Actions, directives, restrictions, inspections, penalties, sealing orders, lockdowns, or regulatory measures imposed by central, state, or local authorities;

d. Loss, theft, misplacement, damage, or destruction of personal belongings, valuables, cash, documents, electronics, vehicles, or accessories;

e. Natural wear and tear, ageing infrastructure, or inherent defects;

f. Cyber incidents, technical failures, hacking, data breaches, or service outages not attributable to wilful misconduct;

g. Health hazards, contagious diseases, pandemics, or public emergencies;

h. Business interruption, loss of income, opportunity cost, or consequential losses.

26.3 No Warranty or Guarantee

The Platform makes no express or implied warranty regarding:

a. Continuous availability of services;
b. Suitability of premises for specific purposes;
c. Compatibility with individual preferences;
d. Error-free operations.

All services are provided on an “as-is” and “as-available” basis.

26.4 Monetary Limitation

Without prejudice to statutory rights, the maximum aggregate liability of the Platform, if any, shall not exceed the total fees paid by the Licensee during the preceding three (3) months.

This limitation shall apply regardless of the nature of claim.

26.5 Indemnification by Licensee

The Licensee shall indemnify and hold harmless the Platform against all claims arising from:

a. Breach of policy;
b. Misuse of premises;
c. Illegal activities;
d. Third-party claims caused by the Licensee.

27. Policy Modification

27.1 Right to Amend

The Platform reserves the absolute right to revise, modify, amend, supplement, or replace this Policy at any time.

Amendments may be made for:

a. Legal compliance;
b. Operational efficiency;
c. Risk management;
d. Security enhancement;
e. Technological upgrades.

27.2 Mode of Notification

Amendments may be notified through:

a. Platform dashboard;
b. Registered email;
c. Mobile application;
d. Website publication;
e. SMS alerts.

Electronic communication shall constitute valid notice.

27.3 Deemed Acceptance

Continued access, occupation, payment, or use of services after modification shall constitute:

a. Express consent;
b. Binding acceptance;
c. Waiver of objection.

Users unwilling to accept modifications must vacate in accordance with exit procedures.

27.4 Supersession of Previous Versions

Updated versions shall supersede all prior policies.

Archived versions may be maintained for compliance and audit purposes.

28. Force Majeure

28.1 Definition of Force Majeure Events

“Force Majeure” includes, but is not limited to:

a. Acts of God;
b. Floods, earthquakes, cyclones, fires;
c. Epidemics and pandemics;
d. War, riots, terrorism;
e. Government embargoes;
f. Lockdowns and curfews;
g. Power grid failures;
h. Labour strikes;
i. Internet backbone outages.

28.2 Suspension of Obligations

During Force Majeure events, obligations may be suspended without liability.

Performance timelines shall stand extended.

28.3 No Damages for Non-Performance

Neither party shall be liable for delays or failures caused by Force Majeure.

No compensation shall be payable for service disruption.

28.4 Mitigation and Resumption

Reasonable efforts shall be made to restore services.

Normal operations shall resume once conditions permit.

29. Severability

29.1 Independent Validity of Provisions

Each clause shall operate independently.

Invalidity of any provision shall not affect remaining clauses.

29.2 Judicial Modification

Courts may modify invalid provisions to the extent necessary for enforceability.

Modified provisions shall reflect original intent.

29.3 Continuation of Agreement

Remaining provisions shall remain in full force and effect.

Parties agree to substitute invalid clauses with lawful equivalents.

30. Contact Us / Grievance Redressal Contact

30.1 Grievance Communication

For any grievance, clarification, communication, or correspondence relating to fines, penalties, payments, policies, or services, the Licensee may contact the Licensor at the following official contact point:

IVY Nest Apartments
Email: grievance@ivynestapartments.com

All communications shall be made electronically, and responses shall be issued within reasonable timeframes as per internal grievance redressal protocols and applicable laws.

This contact mechanism is provided in compliance with the Consumer Protection (E-Commerce) Rules, 2020 and shall not be construed as admission of liability or waiver of any rights of the Licensor.